But if you’re a customer coming to Winc with questions and you don’t have this insider intel, it can feel as if the company is intentionally making it hard to get in touch (we wish Winc would be more transparent about this topic on its website). Understandably, this service won’t return until the team is fully vaccinated. Jai Dolwani, Winc’s VP of growth, explained to me that this was due in part to a slow vaccination rollout in the Philippines, where the company’s offshore phone-support staff is located. At the time I was writing this article, Winc’s website said that its phone lines were down due to the pandemic. Unfortunately, I encountered multiple issues with Winc’s customer service and found some of its business tactics overly aggressive. If you have questions about your wine or issues with your order, or if you need to pause or cancel shipments, a responsive customer service team can make or break your experience. Good customer service was one of the key criteria we kept in mind while researching clubs for our guide to the best wine subscriptions. Why we don’t recommend subscribing to Winc Here’s what you need to know if you’re considering subscribing to Winc. Unfortunately, we can’t recommend subscribing to this club due to its poor customer service, aggressive business tactics, and mediocre wines. As an algorithm-based wine club, Winc asks you to take a quiz and answer a series of questions, and then it attempts to match wines to your preferences based on your answers. You may have seen (or heard) ads or read about this wine club online-if you Google “wine subscriptions,” it’s one of the first options that pop up. While working on our guide to the best wine subscriptions, I got one question over and over again: “Are you going to test Winc?”
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