We have confirmation that you have received your order.Ĭan I change or add products to my recent order? As soon as your order is dispatched, a link will be available to track your shipment. The order has been shipped from our warehouse. At this stage you will receive your order tracking information from our carrier. Your order is now with our shipping department and is being prepared for delivery. Please note: if the "Awaiting Payment" status is no longer visible and you can’t see an estimated delivery date after 12 hours or if the delivery date shown has passed you can Click Here to log into the Track My Order page and use the "I have a question about my order" option so that we can look into this for you. If you have the proof of payment, you can send it to us at the following email address: order has been accepted and we are now starting to process it. Once this is done we will release your order and provide you with the estimated delivery date. Please note the transfer of money can take up to 5 days, due to the banking process. Please note: if you placed a pre-payment order we will wait for your payment to reach our accounts. Your order has been acknowledged and is now being processed through various checks (security, payment, etc.). Once you are logged into the Track My Order page your order status will be shown as one of the following: Alternatively, if you selected to receive a paper invoice, we will send it by post (select this option when you place the order). If you agreed to receive the invoice in PDF format you will receive your invoice document by email. Your invoice will be generated 1 day after shipment. Please note you will not receive a proactive notification if your delivery date changes, so please Click Here to visit the Track My Order page for the most up to date status of your order. Order shipment confirmation & planned delivery date emailĪs soon as your order is dispatched, you will receive an email with a planned delivery date. The estimated delivery date within your order confirmation email will give you an estimation of when you should expect to receive your order and this should only be used as a guide. Please keep in mind this date is an estimate.ģ. Once we have performed the necessary payment and security checks your order will be accepted and you will receive an order confirmation email including the estimated delivery date. Order confirmation & estimated delivery date email Shortly after placing your order you will receive a summary email confirming that we have received your order.Ģ. Additionally, our carrier will send you a text message on the day prior to the delivery and on planned delivery date (subject to delivery location). Please note: We will send the below email notifications to your registered email address (if you have an account with us) or to the email address you specified when placing your order. Here's your step-by-step guide as to what to expect when you place an order with the HP Online Store: Need help completing your order? Call us at 02.
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